Delivery & Returns

UK STANDARD NEXT DAY DELIVERY - FREE

UK orders received by 12pm, Monday to Friday will be dispatched the same day for next day delivery, (excluding Sunday and Bank Holidays). 

Delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day needs to be taken into account for these delivery options.

UK NEXT DAY PRE 12 NOON DELIVERY - £6.50 

UK orders by 12pm for next day delivery pre-12 noon, Monday to Friday only.

UK GUARANTEED SATURDAY DELIVERY - £6.50

UK orders Monday to Friday up to 12pm for delivery on the Saturday of that week.

REPUBLIC OF IRELAND DELIVERY - £5.00

Standard delivery to the Republic of Ireland is charged at £5.00. Please allow 2-5 days for deliveries to the Republic of Ireland.

RETURNS POLICY

We are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days from receipt of your goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation.

To return your order please send it to the following freepost address:

FREEPOST Aestheticare

If you are unsure or have issues with this process please email us at customerservice@heliocare.co.uk or call 0800 0830 134 and we'll be happy to help.

Please use the returns information and DPD label contained within your package and ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).

If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made against the original credit/debit card used.